Our contact information

By standard mail:
22 Peace Plaza, Suite 520
San Francisco, CA 94115
(Japantown, Miyako Mall, 2nd Floor)

By phone:

By fax:

By email:

Shipping Information:

We currently ship via USPS to Alaska and Hawaii and via UPS to the rest of the 50 United States. Please allow up to 10 business days for delivery from the time of order.


Shipping is FREE on all orders of $75 and up (before taxes when applicable). A shipping and handling charge of $15.95 will apply to all orders of $74.99 and under (before taxes when applicable).

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A physical shipping address is required. We do not ship to PO Boxes.

In-store Pick Up:

You may also place your order(s) online and pick up your purchase(s) at our retail store in San Francisco's Japantown, Miyako Mall. Orders must be placed before 5pm (PST) for next day pick-up, excluding Tuesdays. (Orders placed on Monday, before 5pm, will be ready for in-store pick-up on Wednesday)

Refund, Return, and Cancellation Policies:

Please contact us WITHIN 14 DAYS of purchase for refunds, returns, or exchanges with itemized original receipt.

- Items must be unused, in original package, and in re-sellable condition

- Food and beverages are non-returnable

- No return, refund, or exchange for CDs and DVDs

Frequently Asked Questions:

Q. Is there any sales tax?

A. A sales tax of 8.75% will be charged to California residents. Sales tax excludes food products.